Shipping policy
Shipping Policy
ATIKA ships within the United States and to select international destinations shown at checkout. Available destinations, shipping rates, and estimated delivery times may vary.
Processing Time
Orders placed before 2:00 PM Eastern Time on business days ship the same day. Orders placed after 2:00 PM ET, on weekends, or on holidays will ship the next business day. You’ll receive a confirmation email with tracking details once your order has shipped.
Shipping Options
We offer two shipping methods at checkout:
• Free Standard Shipping (3–5 business days within the U.S.)
• Express Shipping (2–3 business days within the U.S.) — $15 flat rate
International shipping rates and times vary by country. Delivery windows are estimates and may be affected by carrier delays or peak shipping periods.
International Orders
ATIKA ships to the international destinations available at checkout. International shipments may be subject to customs inspections, import requirements, duties, taxes, brokerage charges, and other destination-country fees. ATIKA does not determine or control duties, taxes, customs fees, brokerage charges, or other import charges imposed by the destination country or third-party carriers, and cannot predict their amount for each shipment. Unless expressly included at checkout, these charges are not included in your order total and are the customer’s responsibility. ATIKA does not pay or reimburse these charges, except where required by applicable law. Please contact your local customs authority for information before placing your order.
Delivery dates are estimates unless expressly agreed otherwise. Customs processing, carrier operations, weather, and other circumstances outside our reasonable control may affect delivery. Any mandatory delivery deadlines and remedies remain applicable.
Customer Responsibilities
Customers must provide a complete and accurate delivery address and current contact information, monitor tracking, respond to required carrier or customs communications, provide reasonably requested recipient information, pay applicable import charges, and arrange receipt or collection within the carrier’s stated holding period.
Please contact support@atikawellness.com promptly if tracking stops updating, delivery instructions are unclear, or you cannot locate or collect your shipment.
Once an order enters fulfillment, it cannot be amended or canceled, except where required by applicable law. Please verify your shipping address, contact information, and order details before completing your purchase.
Unclaimed, Refused, or Undeliverable Shipments
For purposes of this policy, a customer-caused delivery failure means a delivery failure directly resulting from an incorrect or incomplete address supplied by the customer, refusal of delivery, nonpayment of applicable import charges for which the customer is responsible, failure to provide required recipient information, or failure to collect a shipment within the carrier’s stated holding period after collection instructions and a reasonable opportunity to collect have been provided.
Except where required by applicable law or expressly approved by ATIKA in writing, orders affected by a customer-caused delivery failure are not eligible for a refund, free replacement, or free reshipment.
The customer is responsible, to the extent permitted by law, for reasonable, documented return shipping, storage, and carrier handling costs directly caused by that failure. Any reshipment requires separate approval and payment of the quoted shipping cost. No cost will be charged or recovered twice.
These provisions also apply when a customer-caused delivery failure results in the shipment being returned, detained, abandoned, or disposed of by a carrier or customs authority. The shipment’s return or disposal does not itself create eligibility for a refund or replacement.
Refusing or failing to collect a shipment does not, by itself, notify ATIKA of cancellation. Any applicable statutory cancellation or withdrawal right must be exercised in accordance with applicable law.
Delivery problems arising from other causes will be investigated under the Customs and Delivery Problems section below.
Reshipment and Refunds
Reshipment is subject to product availability and confirmation that delivery can be completed. For customer-caused delivery failures, we will quote any applicable reshipment charges for approval before dispatch.
Discretionary refunds for returned shipments are subject to receipt and inspection. Where legally permitted, documented outbound shipping, return transportation, and other applicable carrier costs may be deducted, without duplicating amounts already paid or recovered.
Statutory refunds and cancellation rights are handled separately from discretionary refunds. No deduction, inspection requirement, or carrier investigation will override a mandatory remedy or legal deadline.
Customs and Delivery Problems
Customs authorities may delay, reject, return, or seize a shipment. Contact support@atikawellness.com if this occurs. We will investigate the reason and determine the appropriate resolution. Customer responsibility for recipient information and import charges does not transfer ATIKA’s own product-compliance, documentation, or legal obligations to the customer.
If a shipment is lost, damaged, misdelivered, or marked delivered but not received, contact us promptly. We may request photographs, confirmation of the delivery address, or other information reasonably needed to investigate. Please retain available packaging and damaged goods while we provide instructions.
ATIKA will investigate with the shipping provider and provide any remedy required by applicable law. ATIKA is not responsible for theft or loss occurring after delivery has been completed and risk has lawfully transferred to the customer, except where otherwise required by law.
Statutory Rights
Nothing in this section limits mandatory consumer rights or transfers shipping risk earlier than permitted by law. Customer-caused delivery provisions do not excuse errors by ATIKA or carrier failures for which ATIKA is legally responsible. Where this section conflicts with another ATIKA policy concerning international delivery, this section governs, subject always to applicable law.
Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.
Questions?
We’re here to help. Contact us at support@atikawellness.com if your order hasn’t arrived within the expected timeframe or if you need assistance.