Refund policy
Due to the nature of our ingestible products, ATIKA does not accept returns and all sales are final once an order has been fulfilled.
In limited circumstances, ATIKA may authorize a return in writing at its sole discretion. Any authorized return must be received within 14 days of delivery. The outer shipping box, product jar, and all product packaging must remain unopened, unused, undamaged, and factory sealed. Returns with an opened, unsealed, damaged, or altered outer shipping box or product packaging will not be accepted or refunded.
For any return authorized by ATIKA, a 35% restocking fee and the original outbound shipping cost will be deducted from the refund. The customer is responsible for return shipping costs unless ATIKA confirms otherwise in writing. Refunds are issued only after the return is received and inspected and confirmed to meet the unopened-condition requirements above.
Unauthorized returns will not be accepted or refunded.
Damaged, Defective, or Incorrect Items
If your delivery isn't perfect, we will make it right.
Inspect on Arrival: Please open and examine your order as soon as it arrives.
Report Within 7 Days: Email hello@atikawellness.com with:
- Your order number
- A brief description of the issue
- Clear photos of the shipping box and affected item(s)
Replacement Only: Once we verify the damage or packing error, we'll ship a replacement of the same item at no cost to you. We do not offer monetary refunds for damaged or incorrect items.
No Unauthorized Returns: Products returned without prior approval will be discarded and will not qualify for replacement.
90-Day Results Guarantee
ATIKA stands behind the science. If you complete a full 84-day supply, taken consistently and as directed, and are not satisfied with your results, we will issue a full refund of your purchase price.
To be eligible:
- You must have purchased directly through atikawellness.com
- You must have completed a 3-jar subscription order, or three consecutive monthly deliveries
- Your refund request must be submitted within 30 days of finishing your third jar
- You must confirm that the product was taken consistently and as directed for the full 84-day period
- This must be your first guarantee redemption with ATIKA
To initiate a refund, email hello@atikawellness.com with your order number and a brief note on your experience.
This guarantee does not apply to products purchased through third-party retailers, unauthorized sellers, wholesale partners, clinic accounts, resale channels, or any website other than www.atikawellness.com.